Hotel Granvia Osaka-JR Hotel Group

Fantastic location that was connected to the public transport and many restaurants and shops. Buffet breakfast was great. Wasn't happy with my outdated room on the first night which had bad air-conditioning, stains on the carpet and no safe. I approached the front desk and was changed to a more modern room without issue. The updated room and bathroom were lovely and very clean. Would recommend but suggest you stipulate staying in a renovated room. I would stay again.

Location is excellent. The original room had broken AC but it was rectified quickly and we got moved to another room which is nicer than the first one. I believe all the family rooms are in the corner of the building with nice city view. We were able to drop off our large suitcase 4 days before our stay so we did not have to lug it around in Kyoto. We were also able to drop off our bags around noon on the day of check in so we could explore unencumbered before check-in. Checkout time is noon which is super generous. Staff are friendly and helpful.

Our recent stay at this hotel exceeded all expectations. From the moment we arrived, we were greeted by the staff who were not only friendly but also highly professional. Whenever we faced any issues, they were quick to offer their expertise and assistance, making our stay smooth and enjoyable. We opted for a four-person room, which was surprisingly spacious. The room was well-equipped with all the necessary amenities, ensuring a comfortable stay for all of us. Additionally, the cleanliness of the hotel was impeccable, contributing further to our pleasant experience. The location of the hotel is its standout feature, situated directly above Osaka Station. This made our travel incredibly convenient, allowing easy access to various transportation options. Furthermore, the vicinity of the hotel is bustling with shopping and dining options, offering convenience and a wide range of choices for every taste.

Room (corner city view) met our expectations, big enough, clean and in good condition. Location is great if you want to be close to the transportations, shopping, tours and food. Staff is good and helpful. Once you figure out, easy access from Osaka Station. Taxi stop right in front of the hotel entrance. Easy access (direct line) to the airport.

I liked the changes made since we last stayed at the property about five years ago. The registration/check in area is spacious and the dining areas are larger and conveniently situated. On our last night in Osaka, we had dinner at the hotel's Japanese restaurant on the main floor. The food was exceptional! For anyone who places a high priority on shopping, there are three department stores nearby, each with amazing foods and gift items to purchase.